Frequently
Asked
QUEstions
How Do I Buy An Original?
K.B. Newcomer creates as many papercut artworks as possible and releases them in collections on this website and on the coordinating Etsy shop a few times per year. New works and collections will be advertised before hand via social media, on the blog, and the mailing list. Mailing list subscribers will have first access to new works. Originals will be available here.
Framing
Unlike canvas artworks, papercut artworks will last longer if framed in glass. The glass will protect your artwork from wear and dust, and the frame allows the papercut artwork to be easily hung on a wall. Framing, especially with a mat, elevates the artwork beautifully. Please keep your artwork out of direct sunlight so that the colors of the paper won't fade.
Can I Commission a Papercut Artwork?
Yes! K.B. Newcomer loves creating one-of-a-kind papercut artworks for collectors. Commissions are first-come, first-serve, and K.B. Newcomer retains the right to decline a commission request for any reason. All commissions are done under contract. Details about the commission process and policies can be found here. To request a commission, please fill out this form.
How is My Artwork Going to Be Shipped?
All original papercut artworks will be shipped flat, wrapped in paper, wedged between chipboard or rigid cardboard, and sent in a rigid flat envelope or larger cardboard box. If the work is smaller than 9" x 12" it will be shipped in a USPS Priority Mail Flat-Rate Envelope. If the work is larger than 9" x 12" it will be shipped in a large, flat cardboard box with sufficient padding and send by USPS.
Please allow 1-2 days for your order to be shipped. Most artwork shipped by USPS Priority Mail will arrive within 2-5 days (domestic) from time of shipping (about 3-7 days from time of order) and includes tracking and insurance. If expedited shipping is required, please email studioinfo@kbnewcomerstudio.com.
K.B. Newcomer Studio is not liable for any mishandling or failed delivery by the shipping service.
Do You Offer International Shipping?
At this time, K.B. Newcomer Studio does not offer international shipping. Thank you for understanding. We hope to offer international shipping soon. Please subscribe to the mailing list to be notified when international shipping becomes available.
Returns & Cancellations
All original artwork sales are final. Orders canceled within the first 24 hours will incur a 20% restocking and marketing fee.
Any pieces sold in seasonal studio sales or otherwise discounted are final. We are unable to accept items that are purchased on sale for return or exchange.
Reproductions and non-original products may be cancelled within the first 24 hours for a full refund. After 24 hours, a 20% restocking fee will be applied. Exchanges may be accepted within 7 days of purchase. Please email studioinfo@kbnewcomerstudio.com to ask about an exchange or return. Exchanges and returns must be returned in the original packaging and shipping fees are the responsibility of the buyer. An exchange product and/or an issued refund will be sent only after receiving your return and communication via email. We will not provide a refund or exchange for products damaged in transit back to the studio.
What if My Artwork Arrived Damaged or Was Not Delivered?
K.B. Newcomer Studio is not liable for any mishandling or failed delivery by any shipping service (USPS or otherwise). K.B. Newcomer Studio is not liable for any damaged incurred post-delivery. All packages are packed with care in sturdy flat mailers or boxes such that it arrives undamaged, and we suggest you handle your new artwork with care when framing.
That being said, if there is any issue with your artwork or product upon delivery, please email studioinfo@kbnewcomerstudio.com within 7 days of delivery. If the artwork was damaged in transit, we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. However, K.B. Newcomer Studio is not responsible for any damage on artworks or product after delivery. Please place your papercut artwork in a place away from possible water or heat damage, and handle the artwork with care when framing.
If your package is marked "Delivered" and has not be received, please first check your confirmation email to ensure that you inputted the correct shipping address. K.B. Newcomer Studio is not responsible for incorrect shipping information. If there is a mistake in shipping information, please email studioinfo@kbnewcomerstudio.com immediately. We can forward the package to the correct address, though the buyer is responsible to pay for the additional postage. If the address is correct and the package is thought to be lost, stole, or if you missed the delivery, please contact the shipping service personally. Unfortunately, K.B. Newcomer Studio is unable to do anything about a failed delivery or theft issues directly.
Workshops & Classes
K.B. Newcomer loves to host papercutting workshops and classes. Papercutting is a delightful art that is not as hard as it looks! Public workshops and classes will be advertised via social media, this website, and the mailing list. If you interested in an on-site private workshop or class, please fill out this request form. Private workshops and classes will be arranged according to the artist's schedule.
Do You Offer Discounts for Interior Designers?
K.B. Newcomer enjoys working with interior designers and is pleased to offer designers a 20% discount. Please email studioinfo@kbnewcomerstudio.com to set up a specific coupon code. Please note that any artworks on sale are ineligible for an interior designer discount.
PRESS
K.B. Newcomer is happy to work with bloggers, editors, stylists, designers, and writers. The images on this website are free to use for your article or post, but please credit K.B. Newcomer and any photographer listed. If you have any questions, please email studioinfo@kbnewcomerstudio.com. K.B. Newcomer is always open to interviews and enjoys sharing about the unique form of art that is papercutting.
Who Actually owns the artwork?
All artwork, images, and graphics are the sole property of K.B. Newcomer and may not be used by any third party without written permission. This includes the rights to the image of sold and commissioned original works. Copying or reproducing artwork created by K.B. Newcomer (as seen on KBNewcomerStudio.com or elsewhere) is strictly prohibited without written permission from the artist. K.B. Newcomer retains the right to make reproductions of any and all artwork created unless the collector or buyer has purchased the full or partial rights to the artwork (in addition to purchasing the original work).
When you purchase an original papercut artwork you, the collector, have the right to display the artwork in your home or business, but the artwork may not be resold or reproduced without written permission.
If the artwork ends up being reproduced in a magazine or other media, (such as social media) please credit K.B. Newcomer with the artwork title.
If you are interested in purchasing the full or partial rights to your papercut artwork, please email studioinfo@kbnewcomerstudio.com.